Refund Policy
Transparent and equitable refund provisions for your assurance
Overview
At MeadowLaneOffice, we recognize that situations may alter, and we are committed to ensuring our refund policies are straightforward and honest. This document details when you can expect a refund for our yacht rental services.
Examine this policy thoroughly prior to securing a reservation. When you make a reservation with MeadowLaneOffice, you are consenting to these refund conditions.
Standard Cancellation and Refund Schedule
More than 72 Hours Before Charter
Eligible for: Complete refund except for service charges
Processing Time: 5-7 business days
Processing Fee: €50 for credit card payments
Conditions: Request must be made in written form through email or telephone
24-72 Hours Before Charter
Eligible for: Half of the entire charter cost
Processing Time: 7-10 business days
Processing Fee: €25 removed from the refund amount
Conditions: A legitimate explanation is required; administrative fees will be imposed
Less than 24 Hours Before Charter
Eligible for: Refunds are not available
Exception: Emergency conditions may warrant consideration
Alternative: Credit for future charters might be provided at the discretion of the company
Conditions: Emergency claims need supporting documents
Weather-Related Cancellations
Our Weather Guarantee
Your safety is paramount to us. Should our certified captain determine that weather poses a danger to charter operations, we offer several viable alternatives:
- Full Refund: Provided if rescheduling is unfeasible
- Reschedule: Change your yacht booking to a new available date at no extra charge
- Charter Credit: Credit for use within one year of the original yacht booking
Weather Assessment Procedure
We carry out weather evaluations using:
- Assessment of wind velocities and directions
- Height and state of the waves
- Forecasts for weather visibility and precipitation
- Coast Guard notifications and cautions
- Expert captain's judgment on safety
Decision Timeline: Decisions regarding weather-related cancellations are typically made no less than 4 hours before the planned departure.
Medical Emergency Refunds
Emergency Cases
We are sympathetic to the fact that medical emergencies can arise unexpectedly. Medical emergencies that may be covered include:
- Immediate medical incidents or hospitalizations
- Losing a member of the immediate family
- Urgent military duties or callbacks
- Summonses for jury duty or legal processes
- Disruptive natural events impacting travel
Required Documentation
Documents needed for processing urgent refund requests consist of:
- Proof from a medical professional or hospital
- Certificate of death (if relevant)
- Orders from the military
- Summons for legal procedures or jury duty
- Official travel cautions or emergency notices
Processing: Upon submission of the appropriate proof, refunds for emergencies will be processed within 3-5 business days.
Operational Cancellations
Mechanical Disruptions
In the case that your designated vessel cannot perform due to mechanical issues:
- Substitute Vessel: We will endeavor to supply a similar alternative
- Full Refund: Given if a suitable exchange is not accessible
- Partial Refund: In case the replacement vessel is of a different price range
- Additional Compensation: Potential extra compensation for the inconvenience experienced
Availability of Crew
In the rare instance that a qualified crew cannot be provided:
- Efforts will be made to supply alternative crew members
- Full refund if the yacht trip cannot go ahead
- Opportunity to rebook without further charges
Refund Processing
Method of Reimbursement
We issue refunds using the original payment method chosen for booking:
- Credit Cards: 5-7 business days
- Bank Transfers: 7-10 business days
- Cash/Cheque: 3-5 business days
Administrative Costs for Refunds
Handling of Credit Card Refunds
€50 charge for cancellations beyond 72 hours ahead of time
Processing for Bank Transfers
€25 charge for every bank transfer refund operation
Additional Charges for International Transactions
There may be extra fees for refunds involving international transactions
Issuance of Charter Credits
Instances for Credit Options
Credits towards future yacht bookings may be granted instead of refunds under certain circumstances:
- Late cancellations happening less than 24 hours prior
- Cancellations due to weather
- Requests for voluntary changes in booking dates
- Any interruptions due to operational reasons
Terms for Granted Credits
- Validity Duration: 12 months from the date of issuance
- Nontransferability: Credits cannot be given to others
- Monetary Value: Equal to the full value of the yacht trip, with no deduction for fees
- Applicability: May be used for any yacht charter that is available
- Expiration: No provision to extend past the 12-month limit
Compensation for Partial Services
Discontinuities in Service
Should your yacht experience be hindered or shortened because of our actions:
- Reimbursement reflecting the unutilized duration
- A voucher equal to the value of the remaining portion of the yacht trip
- Additional complimentary services or upgrades
Disturbances Attributable to Guests
If a yacht trip is ended prematurely due to misconduct by guests or breaches in safety:
- Refunds will not be provided for the time not consumed
- The complete payment is still expected
- Extra expenses may be applied
Handling of Refund Discrepancies
If there is discordance with a refund evaluation, options include:
- Seeking a reassessment from the management team
- Submission of further evidence or paperwork
- Engaging consumer protection entities
- Taking advantage of legal recourse as permitted by law
Refund Request Procedure
Step 1: Initiate Contact
To start the refund request, reach out via:
- Email: [email protected]
- Phone: +34 932 21 74 74
- Directly at our dockside office
Step 2: Providing Necessary Details
Your refund application should include:
- Confirmation code of your booking
- Scheduled date and time of your yacht trip
- Your reasons for canceling
- Applicable supporting paperwork (if needed)
- The preferred method for receiving refunds
Step 3: Verification and Completion
Our customer support will acknowledge receipt of your application within 24 hours, then assess it against the given policy, make a determination in 48 hours, and handle any authorized refunds within the specified time periods.
Key Points to Note
- All refund requests must be communicated in written form
- Reimbursements are issued in € notwithstanding the currency utilized initially for payment
- We highly recommend purchasing travel insurance
- This document can be amended with an advance notice of 30 days
- Refunds could be subject to taxes and regulations that apply
Getting in Touch
For inquiries regarding our refund process or to present a refund request, contact us at:
Refund Services
MeadowLaneOffice Marine Services Ltd.
Port Vell Marina
Barcelona 08039
Spain
Phone: +34 932 21 74 74
Email: [email protected]
Office Hours: Monday–Friday, 9:00 AM – 5:00 PM